Frequently Asked Questions

Answers to common questions, grouped into categories

General Questions

What is your current computer build?

You can see my current build here: http://pcpartpicker.com/list/HcyPsJ

AMA related to production and personal questions

What is a Hardcore Abletoneer?

“Hardcore Abletoneer” is the term we use for our premium subscribers. The content available to our “Hardcore Abletoneers” is exclusive and not available anywhere else. You must have an active Hardcore Abletoneer subscription to gain access to exclusive content.

How much is it to sign up?

Signing up as a Hardcore Abletoneer, you have 2 options: Pay $15 per month or $120 per year. Both subscriptions have the same access, you just save $60 when you commit to a year in advance.

Can I just buy the Hardcore Abletoneer Content without signing up?

Some of the Hardcore Abletoneer content is available in the shop. You can purchase things separately and not have to commit to a subscription.

What's the difference between signing up or just buying the material?

Basically if you sign up, you get access to anything that’s for sale in the shop at no extra cost, you can stream tutorial vids right on the site and will have access to anything that is released in the future (while your Hardcore Abletoneer subscription stays active).

Now, if you buy the products outright, you would end up paying more if you keep buying things as they come out… We offer that option for people with commitment issues 😉 and people that only really want a few things, but you’ll gain more by signing up.

Eg. IRL – producer’s special edition is $100 to buy… But signing up for a whole year is $120… Which will give you a year of access to anything that’s released.

Where's all the FREE stuff?

Most standard edition albums are released as “Pay What You Want” or “Name Your Price”, meaning you can even pay $0, nothing… FREE.
You can grab them in the shop or on Bandcamp.

There is also a huge amount of FREE tutorials on the Mr. Bill’s Tunes YouTube channel.

How do I stay up to date with what's going on?

In the top bar of this website, you will see the button for “Get Updates”. This will add you to our mailing list to receive updates first!

Additionally, jump over to Facebook and make sure you get updates from the Mr. Bill page, it’s easy:
Go to Mr. Bill’s Facebook page – and like it, then hover your cursor over where it says “Liked” and where it says “In Your News Feed”, click the little pencil to edit how that page’s posts show up in your feed and select “See First”, then click done!

Hardcore Abletoneers

I'm having trouble extracting downloaded files - corrupt, broken, does not exist etc.

A lot of the content on this site is quite large which means downloads can easily become unstable.
Please download large files using a browser that supports broken/paused downloads (Google Chrome) incase this does happen.
Alternatively, you could use a download manager of some kind.

I'm a paying subscriber but it's still telling me "sign up to download"

If you can login and you are a Hardcore Abletoneer, but cannot download content because it just says to sign up again, please Contact Tech Support and quote your username and PayPal transaction ID so we can figure out what is going on.

I was a member on the old site, now I can't log in

If you are a member but can not log in at all, please Contact Tech Support and quote your username and email you used to sign up to the site. We can then try to figure out what is going on.

How do I cancel my membership/subscription?

You can cancel your subscription and relinquish your full access 2 ways:
1. Visit the “Manage Subscription” page of this website, under My Account while logged in, you will see the option to cancel.
2. Login to your PayPal account and go to “my pre-approved payments” or find the last recurring payment transaction and cancel it from there.

Payments & Accounts

Accepted Payment Methods

PayPal is currently the only way to subscribe or buy products from Mr. Bill’s Tunes.
However, for most countries a PayPal account is not required to simply purchase items; you can checkout as a guest using a credit/debit card.
PayPal sometimes rejects valid credit/debit cards. If this occurs, trying again or using an alternate credit/debit card can help.
Unfortunately, PayPal requires users in some countries (such as New Zealand) to create an account, even for simple purchases.
To become a Hardcore Abletoneer (premium subscriber), a PayPal account is always required.

Cancelling your subscription

You can cancel your subscription and relinquish your full access to the site 2 ways:
1. Visit the “Manage Subscription” page of this website, under My Account while logged in, you will see the option to cancel.
2. Login to your PayPal account and go to “my pre-approved payments” or find the last recurring payment transaction and cancel it from there.

Refunds

We do not usually offer refunds due to the nature of the products. But if you feel you should get one, please let us know and we will evaluate your situation. Approval of refunds will be at our discretion.

Shop/Checkout Related

Can you buy things without an account?

You sure can, simply checkout as a guest and don’t create an account. We collect address details because we ship items that are not downloadable such as merchandise, but they are only attached to your order.

I don't see any links in my order email, how do I download my items?

If you checkout as a guest, you will be able to download your items from the page you are redirected to once the order is complete or alternativley, your items will be listed in an email to you (see screenshot).

If you checked the box to create an account or already have an account, you will be able to see your downloads in your My Account section as well as in the order confirmation email.

I bought something and the download link doesn't work

I bought something and the download link doesn’t work
This is extremely rare, but can happen due to a lot of the content on this site being quite large which means downloads can easily become unstable.
Please download large files using a browser that supports broken/paused downloads (Google Chrome) incase this does happen.
Alternatively, you could use a download manager of some kind.

If you are having trouble, please Contact Tech Support and quote your username and order number. We’ll find a solution for you.

Shipping / Post (Physical Products/Merch)

How much is shipping?

We use USPS for shipping and all shipping rates are returned during checkout from USPS directly according to the size and weight of your order.

How long until I receive my order?

The shipping calculator will return options based on your address, you will see all available options from USPS and International options if you are outside US.
Refer to the USPS website for shipping times.

Still Got Questions?

Feel free to contact us and we will gladly help you out!

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